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diff --git a/docs/installing-northstar/troubleshooting.md b/docs/installing-northstar/troubleshooting.md index b6cd853..cf9bae9 100644 --- a/docs/installing-northstar/troubleshooting.md +++ b/docs/installing-northstar/troubleshooting.md @@ -198,16 +198,18 @@ The following command will reset all your loadouts and levels! Open console in-game in main menu, type in `ns_resetpersistence` and press enter. Close console again and click on "Launch Northstar". All your stuff should now be reset. -## Player Not Found/Invalid Master Server Token +## Couldn't find player account/Invalid Master Server Token <a href="#playeraccount" id="playeraccount"></a> This is an error commonly caused by EA not properly updating players' names when launching Northstar, especially prevalent for people who have changed their EA username before. The current solution to this is signing out of the EA App, then _without signing back into the EA App_, open **Vanilla** Titanfall 2. This should prompt EA App to pop up and ask you to sign in again, sign in on that prompt. Close Vanilla Titanfall 2 and open **Northstar**, and the error should be fixed. -If that solution doesn't work, you can try logging out of the EA App, closing all EA related proccesses (including background ones) using task manager. After this, manually reopen the EA App, log in, and try to launch Northstar again. (If you don't know how to use task manager, press `"ctrl + alt + delete"`, select Task Manager, and hit `"More Info"` on the bottom right. If you can't see more info, then you've already clicked it before and don't need to do it again. After this, when you right click on a process it will open a small pop up with`"End Task"`as an option, which is what you want to use). +Another common issue that can cause this error is when Steam and EA accounts aren't properly linked (Note: this only applies if you own Titanfall 2 on Steam). To check if this is the case, you can check if you see Titanfall 2 in your library on the EA App (yes, even if you own it on Steam). If you see it, then try the other solutions again. If you don't see it, follow [EA's official guide on linking Steam and EA accounts](https://help.ea.com/en/help/pc/link-ea-and-steam/). This error can also appear if you are pirating the game, which we neither condone nor support as stated [here](../faq.md#faq-piracy) +If none of the previous solutions apply, you can try logging out of the EA App, closing all EA related proccesses (including background ones) using task manager. After this, manually reopen the EA App, log in, and try to launch Northstar again. (If you don't know how to use task manager, press `"ctrl + alt + delete"`, select Task Manager, and hit `"More Info"` on the bottom right. If you can't see more info, then you've already clicked it before and don't need to do it again. After this, when you right click on a process it will open a small pop up with`"End Task"`as an option, which is what you want to use). + ## Disable EA App overlay <a href="#ea-overlay" id="ea-overlay"></a> The purpose of disabling the EA App overlay is to increase performance, as it can be very taxing even on high end hardware. You can disable it by clicking on your profile in the top right of the EA App, clicking on the drop down arrow, going to settings, going to `Application`, then scrolling down and disabling the EA App overlay. |