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Diffstat (limited to 'docs/hosting-a-server-with-northstar/dedicated-server')
| -rw-r--r-- | docs/hosting-a-server-with-northstar/dedicated-server/troubleshoot.md | 36 |
1 files changed, 36 insertions, 0 deletions
diff --git a/docs/hosting-a-server-with-northstar/dedicated-server/troubleshoot.md b/docs/hosting-a-server-with-northstar/dedicated-server/troubleshoot.md new file mode 100644 index 0000000..060128c --- /dev/null +++ b/docs/hosting-a-server-with-northstar/dedicated-server/troubleshoot.md @@ -0,0 +1,36 @@ +# Document is empty +`[error] Failed reading masterserver authentification response: encountered parse error 'The document is empty.'` + +The masterserver needs to request your gameserver for it to be authentified and registered. +This error means that masterserver can't access your server's tcp port. + +It can come from many reasons + +### Your GameServer is out of date + +Check that your server is running on the latest Northstar release as it can sometimes include breaking changes. + +### Ports are not the same + +Your gameserver is configured to listen to a given TCP port, masterserver needs to be able to contact your gameserver though that same port. + +If the masterserver can't access your gameserver through the same port + +### Windows Firewall is blocking tcp ports + +In some cases Windows Firewall can prevent your ports to be exposed to your local network. +To fix this issue, make a rule to allow your server to listen on your network. +Disabling the firewall can also work, even if it's not reccomended. + +### Router NAT configuration is incorrect + +If your port can be accessed from your local IP but not from your public IP, then it's very likely that your NAT rules aren't properly configured. + + + +### CGNAT + + +### Mastserver is down + +Check Northstar's Discord for annoucements. if https://northstar.tf gives you a HTTP 523 error, that means that the masterserver is offline. |