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authorjames-amarth <116909003+james-amarth@users.noreply.github.com>2023-01-31 11:31:00 -0500
committerGitHub <noreply@github.com>2023-01-31 17:31:00 +0100
commitf635995a44f2d0511c1c1655a9bb5475e98ea2aa (patch)
treed227fb1b4bfa95e3e8489e308a492acc2886a69b /docs
parentb0cf49faceb6847eba7d1c0c4811e03ec697c4d1 (diff)
downloadNorthstarWiki-f635995a44f2d0511c1c1655a9bb5475e98ea2aa.tar.gz
NorthstarWiki-f635995a44f2d0511c1c1655a9bb5475e98ea2aa.zip
Update troubleshooting.md log file & msvcr (#116)
* Add msvcr120 & edited link for vcruntime140 added msvcr120.dll error fix edited link for in case microsoft removes redirects for `docs.microsoft` * update log file error with EA App updated to remove the third party link and add instructions in the doc instead since most people don't bother going to the site to read * spelling change for log file * remove server full issue shouldn't be present anymore and therefore no longer needed in troubleshooting * Update docs/installing-northstar/troubleshooting.md * re-added full server section * add vcredist_x64 to msvcr/vcp * added msvcr/vcp error visuals to /images/ * reuploaded (one pixel off) * added msvcr/vcp error visual * added EA App settings page for log file error * added ea-app.png to log file error * resolved merge conflict * Apply suggestions from code review * added vcredist_x64 to VCRUNTIME140 * Add missing newline
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-rw-r--r--docs/images/msvcr.pngbin0 -> 14354 bytes
-rw-r--r--docs/installing-northstar/troubleshooting.md14
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diff --git a/docs/installing-northstar/troubleshooting.md b/docs/installing-northstar/troubleshooting.md
index e9bde95..7835083 100644
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@@ -89,9 +89,15 @@ See also [this thread on Steam](https://steamcommunity.com/app/1237970/discussio
Go to your `Titanfall2` directory. From there go to the `R2Northstar` and delete `enabledmods.json`. This file stores information about which mods are enabled and disabled. By deleting this file Northstar will fall back to the default (all mods enabled) and re-create the file appropriately.
+## MSVCR120.dll / MSVCP120.dll Not found <a href="#msvcr" id="msvcr"></a>
+
+If you get this error you can fix it by [downloading and installing vcredist 2013 (`vcredist_x64.exe`)](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2013-vc-120).
+
+![MSVCR120.dll Error](../images/msvcr.png)
+
## VCRUNTIME140 Not found <a href="#vcruntime" id="vcruntime"></a>
-If you get this error you can fix it by [installing vcredist 2015-2022](https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170). If it does not work install the 2013 version
+If you get this error you can fix it by [installing vcredist 2015-2022 (`vcredist_x64.exe`)](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022). If it does not work install the 2013 version
## Launch Northstar Locked <a href="#locked-northstar" id="locked-northstar"></a>
@@ -185,4 +191,8 @@ The default install location for EA App `C:\Program Files\EA Games\Titanfall2` i
Therefore the recommended solution is to move the install to another location (can even be on the same drive). This prevents the non-admin issue and as such should solve the issue of Northstar being unable to write logs and failing.
-See also [https://www.pcmag.com/how-to/how-to-move-pc-games-to-a-different-hard-drive](https://www.pcmag.com/how-to/how-to-move-pc-games-to-a-different-hard-drive) (scroll down to "_EA: Move the Folder and Reinstall_")
+The recommended solution can be done by moving the Titanfall 2 folder from the default location to something like `C:\Program Files (x86)\Games\Titanfall2`. After doing this, you will need to open the EA App, go to Settings, go to Downloads and change the install directory in the settings. Click _"Edit"_ next to _"Install Location"_ and navigate to your new directory that you put Titanfall 2 into.
+
+![EA App Settings](../images/ea-app.png)
+
+Restart EA App after doing this, and the issue should be resolved. If not, hitting _Install_ on Titanfall 2 should prompt EA App to look for the files, or ask you to set the game's directory.